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Shipping Policy

SHIPPING AND DELIVERY POLICY

We deliver our products through our courier partners DHL, FedEx etc.

Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to country.

Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is. All orders made on blanchebeauty.com are insured from the time of dispatch until they are delivered to your specified delivery address. 

If your item does not arrive please contact us at our email: support@blanchebeauty.com. We will raise an investigation with our couriers.

If the tracking shows that the item is delivered without delivery to your location then you can claim for the item is not arrived by filing none received of goods disclaimer form in order support us in replacing or issuing refund for the item.

Import Tax & Duty

Please be aware that orders made outside Australia or USA may be subject to additional import tax and duty once the order reaches its designated country. As Blânche Beauty has no control over these charges, you must bear the cost of any additional import taxes and duty fees.

DELIVERY TIME

Australian Order:

  • Standard Delivery Time is 3-5 business days.

International Orders:

  • Standard Delivery Time is 8-15 business days.

 

LATE DELIVERY

For the late delivery of order, there will be a delay due to the global circumstances, please be patient and contact support@blanchebeauty.com for information

 SOMETHING MISSING IN THE DELIVERY:

We often send out orders in several different packages, so these may arrive at different times. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).

ORDER CANCEL

Please accept our apologies, occasionally we have to cancel orders for a number of reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Customer cancellation: If you have requested to cancel part or all of your order.

If your order has been cancelled you will be sent one of three emails:

Part of your order is cancelled

Sorry, we were unable to deliver all the items in you ordered. You will receive a full refund to the original payment method used for the cancelled items.

We've received your request to cancel part or all of your order

We are sorry to hear you've cancelled your order with us. Your request has been processed and you have not been charged for the item/s in your order.

You order has failed our security checks

Sorry, the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details.

 

 

*Shipping times are subject to stock availability and exclude clearance/ customs fees and delays.

Note: Shipping times may be longer during periods of high demand (competitions and giveaways).